Return & Refund Policy

We want you to love your INNA YANOK jewelry. If something is not quite right, we accept eligible returns under the terms below.

Returns

You may request a return within 15 days of delivery.

To be eligible for a return, the item must be:

Unworn, unused, and in its original condition
Returned with the original packaging
Returned with the original INNA YANOK return tag still attached
Free from damage, alterations, perfume, cosmetics, or other signs of wear

Once the INNA YANOK return tag has been removed, the item is considered accepted and is no longer eligible for return.

To begin a return, please contact us through our Contact page and include your order number. Please do not send an item back without first contacting us.

Once your return is approved, we will provide the return address and instructions. Approved returns should be shipped within 7 days of receiving return authorization.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

INNA YANOK does not provide prepaid return labels for standard returns.

We strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed. INNA YANOK is not responsible for return packages that are lost or damaged in transit.

For orders that received complimentary standard shipping, a $14.95 outbound shipping charge will be deducted from the refund to cover the original shipment. Any expedited shipping charges paid at checkout are non-refundable.

This shipping deduction does not apply when a return is due to a confirmed damaged, defective, or incorrect item.

Refunds

Once your return is received, we will inspect the item to confirm that it meets our return requirements.

If approved, your refund, less any applicable outbound shipping deduction described above, will be issued to your original method of payment.

Please allow up to 5 business days for us to process an approved return after it is received. Your bank or credit card company may require additional time for the refund to appear on your account.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and include photographs of the item and packaging.

If the issue is confirmed, INNA YANOK will cover the appropriate return or replacement shipping costs.

Because many of our pieces are created in very limited quantities, an identical replacement may not always be available. In that case, we will work with you to arrange an appropriate replacement or refund.